Privacy Policy

Privacy Policy Effective Date: July 18, 2026 Welcome to Nkemwellness. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or placing an order. Information We Collect When you place an order or contact us, we may collect: - Full name - Phone number - Delivery address - State and city - Order details - Any information you voluntarily provide We may also collect basic technical information such as your device type, browser, IP address, and pages you visit to help improve our website. How We Use Your Information We use your information to: - Process and deliver your orders - Contact you regarding your order - Provide customer support - Improve our products and services - Prevent fraud and maintain website security - Comply with legal obligations Sharing Your Information We do not sell or rent your personal information. We may share your information only with trusted third parties who help us operate our business, such as delivery partners, payment providers, website hosting providers, and analytics services. These parties are required to protect your information and use it only for providing their services. Cookies Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and measure advertising performance. Data Security We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmitting data over the internet is completely secure. Your Rights Depending on applicable laws, you may request to: - Access your personal information - Correct inaccurate information - Delete your personal information - Withdraw consent where applicable To make any of these requests, please contact us using the details below. Third-Party Services Our website may use trusted third-party services for analytics, advertising, order management, or website functionality. These services have their own privacy policies governing how they handle your information. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website. Return & Refund Policy At Nkemwellness, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund within 5 days of receiving your order. To be eligible, the product must be unused, in its original condition, and in its original packaging. Refunds or replacements will be processed after the returned item has been inspected and approved. Returns requested after 5 days of delivery may not be accepted. For assistance, please contact our customer support before returning any product. By using the Nkemwellness website or placing an order, you agree to this Privacy Policy.